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Central de Ajuda do Mockup Drive

  • File I downloaded is empty or corrupted
    File I downloaded is empty or corrupted This might happen because the file got corrupted in the download process. Try another internet browser and it will fix the problem. Also, make sure your network connection is not lost at any point during your download. Sometimes the network connection may be lost if your computer goes to sleep, which may result in a corrupted .zip file.
  • Do I need to create an account to make a purchase?
    Yes. On your personal account will be visible all your previous purchases and download links.
  • How do I receive the download files after making a purchase?
    Once you make the purchase you will receive an e-mail with the download links. You will also be able to see the download links on the “My orders” screen right after the successful payment.
  • I did not receive the e-mail after the purchase
    E-mails are sent out automatically and if you have not receveid the e-mail the problem is wrongly inserted e-mail address or the e-mail is in your spam folder. If you have not received the e-mail please fill the contact form below and we will be happy to help you.
  • My card was declined
    Most likely your bank is declining the payment and only the bank can solve the problem. We suggest to contact your bank and ask them why the payment was declined.
  • Can I get a refund?
    Normally, digital products cannot be returned or refunded once downloaded. Although, if the product is proven to be defective and you notify us within 10 days of your purchase, we will either provide a replacement/update to that item or refund your money.
  • Can I use purchased assets for a commercial use?
    Go to Licenses to read more of how you can or can’t use purchased assets.
  • I have a problem with the product
    If you have a problem with the product please fill the contact form below and we will be happy to help you.


Se você tiver um problema com um produto, dúvida sobre licenças ou qualquer outra pergunta, sinta-se à vontade para preencher o formulário abaixo e entraremos em contato com você o mais rápido possível.

Obrigado por enviar!

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